Privacy policy
Last updated: 12 November 2026
This policy explains what personal information the 19thCloudDating app and website (19thclouddating.site) collect, how we use it, who we share it with, and the choices you have. "We" and "us" mean 19thCloudDating. Questions: support@19thclouddating.site.
1. Who can use 19thCloudDating
The service is only for adults aged 18 or over. Everyone must pass an age check (see section 3) before they can be shown to others, like anyone or chat.
2. Information you give us
| What | Details |
|---|---|
| Account | Email address, password (stored only as a secure hash) and first name. |
| Profile | Date of birth, gender, who you'd like to meet, photos, bio, prompt answers and, if you choose, job, city and height. |
| Matching answers | Relationship goals, plans about children, smoking, drinking, religion and how much it matters to you, political views and how much they matter, values, interests, communication style, weekend habits, love language, age and distance preferences, and dealbreakers. |
| Personality quiz | Your answers to a short personality and relationship-style quiz, and the scores worked out from them. |
| Messages and calls | Text messages, photos and voice notes you send to your matches, and a record of voice calls (who called, when and whether it was answered). |
| Feedback | Optional answers to "How did the date go?". |
Some of this is sensitive: who you want to meet can reveal your sexual orientation, and you may share your religion or political views. Apart from date of birth, gender and who you'd like to meet, these answers are optional. We use them only to suggest matches and to show on your profile, as explained below.
3. Age and identity verification
To confirm you're an adult and a real person, you send a photo of a government ID and a selfie doing a pose we choose. A member of our team compares them with each other and with your profile photos.
- The ID photo and selfie are stored separately from public files and only our reviewers can see them.
- They are deleted as soon as a decision is made, or after 30 days if a submission is never reviewed.
- We keep only the outcome, the date it was checked, and the date of birth shown on the ID (which replaces the one you typed).
- If the ID shows someone is under 18, we delete their profile, photos, likes, matches and messages. We keep only the email address, a disabled login and the review outcome, so the same email can't be used to sign up again.
4. Information collected automatically
- Activity in the app: who you like, pass on or send a Spark to, your matches, when you were last active, and how often you reply to matches. We also store the matching preferences the app learns for you over time.
- Technical data: our servers log IP addresses and basic request details to keep the service running and secure. The app stores sign-in tokens on your device so you stay signed in.
- Location: the app does not access your phone's GPS location. Photos you upload are re-saved without their hidden location data.
5. How we use your information
- To run your account and show your profile to other members.
- To choose your daily picks. We compare your answers with other members' answers, in both directions, and take into account activity such as how often people reply. We also learn from your likes, conversations and date feedback to improve your own picks. This is automated, and it decides who appears in your picks; no one is matched or excluded based on anything except the information described here.
- To keep the service safe: age and identity checks, blocking, preventing misuse (for example rate limits on sign-in attempts), and investigating problems.
- To send you in-app notifications and, if you allow them, emails about matches, unread messages and verification results, plus essential emails such as password-reset codes.
We do not use your information for advertising, we do not sell it, and the app contains no advertising or third-party analytics tools.
6. What other members can see
Visible on your profile: first name, age, gender, photos, bio, prompt answers, job, city, height, relationship goals, lifestyle answers (children, smoking, drinking, religion, politics, communication style, weekend habits, love language), values, interests and whether you're verified. Members can also see why the app thinks you might get on.
Never shown to others: your email, exact date of birth, quiz answers and scores, verification images, how much each topic matters to you, your dealbreakers, and your activity data.
Messages, photos and voice notes are visible only to you and the person you sent them to. Incoming photos are blurred until tapped, and chat files can only be opened through links that expire and stop working if either of you unmatches or blocks the other.
7. Service providers
We use a few companies to run the service. They process data only to provide their service to us:
- Server hosting: our servers, database and stored files are hosted by our server provider.
- LiveKit: carries the audio of voice calls between you and your match. We don't record calls.
- Email delivery: our email provider sends account and notification emails to your address.
- Google Fonts: the app downloads its fonts from Google's servers, which means Google receives your IP address when the fonts load.
We may also disclose information if the law requires it, or where necessary to protect someone's safety.
8. How long we keep information
- Your profile, photos, matches and messages are kept while your account exists.
- When you delete your account, we delete it immediately, as described on the account deletion page.
- Verification images are kept only until a decision is made (at most 30 days).
- Server logs are kept for a limited period, then deleted.
9. Your choices
- Edit or correct your profile at any time in the app. Your date of birth can't be changed once it has been verified from your ID.
- Pause your profile to stop appearing in new picks.
- Emails: turn match, message and verification emails on or off under You > Settings.
- Block or unmatch anyone, at any time.
- Delete your account in the app (You > Settings > Delete account) or on our website.
- Ask for a copy of your information, or raise any other privacy question, by emailing support@19thclouddating.site. Depending on where you live, you may have further rights under local data-protection law, and you can contact your local data-protection authority.
10. Security
All traffic between the app and our servers is encrypted (HTTPS). Passwords are stored only as secure hashes, private files are kept outside public storage, and only a small number of people can access verification images. No system is perfectly secure, so please use a unique password and tell us if you notice anything wrong.
11. Changes to this policy
If we change this policy, we'll update this page and the "last updated" date. For significant changes we'll also tell you in the app.